No geopoint responses have been received

[Sanabria]

Hello,

I am having a problem with geopoint questions in KoboToolbox.

The map is not showing any collected points, and I see this message:

“No geopoint responses have been received.”

This is happening in all my forms, not just one. The forms have geopoint questions, but the coordinates are not appearing on the map.

Could you please help me understand what might be causing this?

Thank you.

[Kal_Lam]

Welcome back to the community, @Sanabria! Is your geopoint question inside the repeat group?

[Sanabria]

Thank you, @Kal_Lam

The geopoint question is inside a begin_group, but it is not inside a begin_repeat.

Until a few days ago, the points were being displayed correctly on the map. I did not make any changes to the forms. They simply stopped appearing.

This is happening in more than one form.

[Kal_Lam]

@Sanabria, could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@Sanabria, as a side note I would like to let you know that I did not have any issues in my account/project. But let me see if I should be able to find anything in yours.

[rosario_romero]

I have the same problem!!!

Cuando reviso mis respuestas, las coordenas están en la lista de datos, pero el mapa dice que no tengo respuestas con geopoint.

El geopoint, efectivamente, está dentro de un being_group que tiene begin:repeat

[jmenhac]

Hi everyone !

I’ve had the same problem for over a week, and like @Sanabria I didn’t change anything before it started. Could there have been an update?

Thank you

[Kal_Lam]

Welcome back to the community, @rosario_romero! Welcome to the community, @jmenhac! Please be informed that we are investigating this issue and will get back to you as soon as we find a solution/fix for it. But in the meantime it would be helpful if you could at least give us a tentative date from when the geopoint error message started popping up in the Map page.

[Kal_Lam]

@Sanabria, @jmenhac, @rosario_romero kindly please be informed that we are investigating this issue and will get back to you once we resolve it.

[jmenhac]

Thank you for your reply !

I personally first experienced this issue between April 20th and 29th (I don’t recall the exact date, but I hope this information could be helpful…)

Thanks again for your help and good luck with your investigation !

[jamersonviana]

Hello Kal_Lam and team,

Adding my case to help with the investigation of this bug.

Same issue here: “No ‘geopoint’ responses have been received” message on the Map view, while coordinates are clearly present in the Table view.

Setup details:

• Server: kf.kobotoolbox.org

• Project: agricultural diagnostic survey for açaí producers in Pará state, Brazil (LABGEO / EMATER-PARÁ)

• Geopoint question is inside a begin_group (not inside a begin_repeat)

• Field type: geopoint with appearance: placement-map

• 21 valid submissions, 19 with geopoint coordinates correctly captured (verified in Table view, format lat lon alt acc, all within expected bounding box for Marajó/Belém region)

When it started: late April 2026, matching the timeline reported by other users in this thread.

Troubleshooting already attempted (none resolved the issue):

• Created a brand new project from scratch, importing a clean XLSForm

• Deployed the form fresh

• Performed a test submission via Enketo, manually placing the point on the map

• Confirmed the test submission appears in the Table view with valid coordinates

• Map view still displays “No geopoint responses have been received”

• Tested in incognito browser mode and a different browser

• Confirmed XLSForm passes pyxform validation (including ODK validate)

Other observations:

• The map controls (gear/settings icon) appear briefly and then become unresponsive — same behavior reported by @wfpclaros in the related Spanish-language thread

• The issue affects both the original project and any newly created projects on my account

Please let me know if you need any additional information (project name, username) — I can send via private message.

Thank you for investigating this.

[Xiphware]

@jamersonviana

Geopoint question is inside a begin_group (not inside a begin_repe

Confirmed.

It appears that if the geopoint is inside a group, it is not being recognized and not picked up by the map. And I expect much the same if it is inside a repeat group.

I’ll open a ticket. Attn @Kal_Lam

[jamersonviana]

Thank you so much for confirming this and opening a ticket! Really appreciate the quick response from the team. I’ll keep an eye on the thread for updates on the fix.

[gre6oire]

Hi everyone, same issue here, I noticed it only yesterday, but it was still working on 27/4/2026 at 11:42 (GMT+2), Kobotoolbox does not show a map anymore (“no "geopoint” responses have been received”). There is only one geopoint in the form, within a group of questions I use only to organize (with no repeat). server is kf.kobotoolbox.org.

[rosario_romero]

Thank you so much for your response.

[carvalhov]

Dear all

Greetings from Solomon islands

Thank you for opening this thread, I just noticed the same accross my forms. Until last week I was able to see all maps and now I am having the same message as per screenshot above.

Thank you

Vasco

[waqas_ashfaque]

I am experiencing the same issue in one of my KoboToolbox projects. The form contains a valid geopoint question, and the GPS coordinates are correctly stored in the dataset. I have verified that the geopoint variable is present and populated for all relevant submissions. The field is not inside a repeat group, and I have not made any changes to the form structure or variable names since the data collection was completed.

The map was displaying correctly when I last checked the project about a month ago, but it is now showing the message: “No ‘geopoint’ responses have been received.” This appears to be a platform-related issue rather than a problem with the form or data.

Could you please investigate and advise if there is a workaround or an expected timeline for resolution?

Regards

Waqas

[Kal_Lam]

@jmenhac, @jamersonviana, @gre6oire, @rosario_romero, @carvalhov, @waqas_ashfaque please be informed that our team is working on a fix for this issue. We will update you once it gets fixed in the producation server.

[Xiphware]

This has now been fixed in latest release a couple of days ago. See Release 2.026.12h · kobotoolbox/kpi · GitHub

I’ve tested and confirmed it is now working on Global and EU servers. If you are on one of our private servers and still seeing a blank map then please let us know. If you are running your own Kobo server then you should redeploy the latest release to pick up this fix.

Thank you for your patience.

[gre6oire]

Confirmed on global server: its working!! Cheers to the team!