No retries for REST service submissions?

User Support API
1

REST API service submissions timeout and fail on the first try, and it looks like there are no retries?!
There’s supposed to be three auto retries(?) Now, most REST service transactions ‘fail’ because they inevitably timeout the first time. The rest submissions do process successfully on the server to which they are posted. Using global server (kf.kobotoolbox.org). Been facing this problem for at least two weeks now.

Anyone else facing this problem? @Kal_Lam, has something changed with respect to the REST service submission retries setting?

2

Welcome back to the community, @aaj! This release note should answer your query:

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3

@Kal_Lam, thanks for the welcome, and the reply. This explains what has changed. However…

Every day, on multiple forms, this is the message that now appears for a large number of first REST service submissions:

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They have to be manually retried on a daily basis, in order to move them from ‘failed’ to ‘success’. Processing (on the server they are posted to) does not fail for most of the submissions, it completes successfully the first time. Before, auto retry would take care of this scenario. There is a check implemented on the REST server to see if processing is complete, before trying to attempt it again on the retry.

Is there a solution/workaround for this? Maybe…the ‘read timeout’ value displayed in the message shown above can be increased?

Is anyone else facing this issue?

thanks