Hello Kobo Team.
As of today, April 24, 2025, at 07:00 Guatemala time, our projects have stopped receiving form submissions. I would appreciate it if you could clarify the cause of this issue and let me know whether it is expected to be resolved shortly. Thank you in advance.
I’m experiencing the same issue
I’m in Portugal, and i’m expericing the same problems, and canno’t approve submissions.
Welcome to the community, @ajayala! Could you kindly let us know the server you are using? cc: @andrea_galeano, @aalcada
I’m at this server: kf.kobotoolbox.org.
I am at this server kc-eu.kobotoolbox.org
Thank you for sharing the details. Kindly please be informed that we are investigating the issue and will sort it out ASAP! We will update you once we resolve it.
same here, also on kf server
@abratumwe, we are investigating the issue and will update once we resolve it.
thank you, We will be waiting for your response.
The submissions are ok now. Thank you.
The submissions are now registering correctly. However, the data submitted during the period in which the issue occurred is not appearing. It may be necessary to re-upload the data, or explore whether there is a way to recover it.
@ajayala, we are still working on a fix for this. You need not re-upload your data. We are working to bring it back that was there on the server.
that would be so awesome
same for me in lebanon i’m using the KF server i have 24 submissions that are sent to the servr , i can see them on submissions but when i check the data i get no data has been submitted to the server
@gtlebanon, kindly please be informed that we are investigating the issue and will sort it out ASAP! We will update you once we resolve it.
@ajayala, @andrea_galeano, @aalcada, @abratumwe, @gtlebanon — we’re happy to share that the issue has been resolved.
Thank you for your patience and understanding! If you notice any related issues in your project, please don’t hesitate to reach out — we’ll be glad to assist further.
Hello, new submissions are now fixed, but I still have some data from a project that is not showing. Those data were submitted yesterday when the problem came up in the forum. The server is kf.kobotoolbox.org.
Welcome to the community, @think3! Please note that we’re currently working on a fix for this issue. We’ll keep you updated and let you know as soon as it’s resolved. cc: @ajayala, @andrea_galeano, @aalcada, @abratumwe, @gtlebanon
