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Additional details:429: error
Other forms are working fine.
@Kal_Lam Please help
Welcome to the community, @hooghly ! Could you also let us know your total submissions to this project so far?
It was showing 1074 submissions. I can see the number of submissions.
@hooghly , would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
Username
Project name
Server
Note: You could share with me a private message as outlined in the post discussed previously:
Hi @Lavinia ,
You could send a private message to a user in the community forum as follows:
[Image 2]
Step 3: Now select New Message as shown in the image below.
[Image 3]
Can you resend [image 3] as suggested.
@hooghly , yes that would be helpful. Please also send me the details through a private message as requested above.
Couldn’t find the reply private option!
@hooghly , I have started a private message for you. You could share with me the details there.
@hooghly , I see that it’s the same project shared by @healthsectionhooghly . Hence am sharing the same response provided before:
@healthsectionhooghly , it seems like you have crossed the submission threshold for your account. I could see a lot of projects with a lot of submissions there. If you accumulate, it’s just over the threshold the system provides.
So you will either need to delete some of your projects (along with the submissions) or subscribe to a paid plan if you wish to have all the projects (and the submissions) in your account.
If you wish to subscribe, please reach us through info@kobotoolbox.org. We could…
Yes. I am the team lead. However, we deleted one of the projects. Refreshed. Again logged in. But no changes.
@hooghly , it must be done in the admin account, not the enumerator’s account.
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Yes, we were doing from admin account. Had to delete few more. Thanks. It has been solved.
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Sorry to again bother. But that form is still not accessible.
Deleted almost half of the projects!
@hooghly , did you check out the total number of submissions received for that account?
We checked. This is the present status. We have deleted the number of submissions and also projects. We cleared the cache. Logged in again. Waited for one day for server update (if any).
Please help.
jnm
May 22, 2023, 1:56pm
20
Hello, error 429 means that we specifically had to block your account or project to resolve an outage affecting all users of KoboToolbox. The problem should not be related to the number of submissions, which in your case is fairly low, but rather the quantity of requests to our servers. Are you running some kind of automated task to download the data or otherwise interact with the API?
The block has been lifted but will be added again if needed to prevent the servers from being overwhelmed.
“Too many errors. Temporarily blocked.” with HTTP response code 429 means that something about your account or project specifically was bringing down the entire service for everyone.
We have removed all such blocks as of today, May 22, 2023, but we will add them again if needed to safeguard the availability of KoboToolbox for other users.
Has something changed recently with your project? Are you collecting more data or running an automated task to fetch exports?
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