Not able to download data

[dipendra]

Hi,

Any one please help me , I am not able to download data from Kobocollect panel.

Regards
dipendra

[hakan_cetinkaya]

Hi @dipendra

Can you tell which server you are using?

The core team is investigating the issue:

Unable to Download XLS Data

Thank you, @novaraseno, @basualdo, @hoanglong_axis, @deglisfernando, @LALL, @interviewaurvey, @hoanglong_axis, for bringing this issue to the community! We shall investigate it and update it when resolved.

[dipendra]

Thank you for prompt reply
we are using kf.kobotoolbox.org

[ulmer_niango]

Dear all,
I have the same problem since this morning, unable to download the survey data. Can you let me know if this issue will be resolved today?

I would also like to know if I can continue to collect and synchronize informations in the field without running the risk of losing my data and that I can download it later?

[Kal_Lam]

@dipendra, @ulmer_niango, we will update you when this issue is resolved. FYR:

Import and export failures on non-humanitarian server

Hello, everyone, and thank you for your patience. My colleague @nolive and I have been working (and continue to work) this morning to resolve the issue on kf.kobotoolbox.org that has been preventing most imports and exports from completing successfully. This has also delayed the POSTing of most submissions to external REST Services servers. A brief explanation: requests made by a browser need to return in a relatively short amount of time, but not all tasks can complete that quickly. Some examp…

[Kal_Lam]

@dipendra, @ulmer_niango, this issue has now been resolved.

[ulmer_niango]

Thank you Kobo team… You’re the best!

[dipendra]

Thank you so much you are the best

[kukwaj]

Dear Kal_Lam, I am new to Kobo, I collected data on old version of a form in a Kobo server and made some editing to the main form before uploading the data. Now I can’t send those data and it giving attached error messages.

Please assist in solving this problem