Not able to get blank forms to the app

[panirbms21]

All of the surveyor accounts have been given access to the main survey, but when some of the surveyors go to the mobile app and click on “Get Blank Forms” nothing shows up (see first two attached screen grabs:

). However, when our colleagues sign into the same username/account on their mobile, they are able to download the blank forms (see second two attached screen grabs:

).

[Kal_Lam]

@panirbms21, the first thing you will need to do is configure the Collect Android App as outlined in this support article:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)

The second thing you will need to check is to see if the enumerators have at least logged into their KoboToolbox account once. Failing to login to the account at least once should also cause such issues.