Not able to log in after using right credentials

[jamesmusyokimutisya]

cant log in after using the right credentials

[hakan_cetinkaya]

Hi @jamesmusyokimutisya and welcome to the community!

There are 2 public servers of Kobotoolbox, as you can see in this help article: Creating an account on KoboToolbox — KoboToolbox documentation

Can you check if you are using the right crediantials for right server?

[Kal_Lam]

@jamesmusyokimutisya, this post discussed previously should also help you:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…