Not able to view my media after adding new media to the SETTINGS>Media

[Kal_Lam]

Welcome to the community, @fakhrizalakbar1! Could you kindly carry out the following steps to solve the issue:

• Create a new project from scratch/upload an xlsform as a new project
• Upload media under SETTINGS>Media
• Deploy if it’s a new project/redeploy if it’s an existing project

So this is the step moving forward because KoBoToolbox is now able to preview a form with media files before going live. So each time you add a media file, you should redeploy which is different then what it used to be previously (where you did not have to redeploy after adding a media file).

For details, please see the discussion that has happened in this post:

KoBoCollect is not able to get forms with media

Hi @basualdo, the new behaviour of adding media to a project is as you found in the second case: add media before deployment. This has been done intentionally so that external media can now be viewed in the preview of a form before making it live. Each time new media is then added after deployment, the form must be redeployed for the changes to be made live — this is different to the old behaviour where you didn’t need to redeploy.