Hi @Kal_Lam ,
Hope you’re doing well we are experiencing a problem with Kobo.
153 forms have been submitted and one column of data is missing in all of them.
How can we retrieve this data? I have checked related posts but have not been able to solve the issue.
I have downloaded the data with all previous versions, checked the very end of the form to see if the column is there. But it isn’t.
We can’t see the data when we view the data using Kobo either.
Thanks @Kal_Lam yes we did but not regarding the question that has the missing data. The form was edited and redeployed and the users state that they refreshed the page before using the redeployed form.
Sorry I didn’t specify.
The blank E column is the column which should have data, but the entire column is blank. It is a question (phone number question) and enumerators have entered data under this question but no data is appearing.
But what about the data that they have entered after version 7?
The form had been redeployed and the phone number question was appearing.
So all the data is gone and can’t be retrieved ?
How do we stop this from happening again?
Is it a case of having not redeployed the form at some point ?