I request you to please solve this problem of mine
@spsmedia, are you still facing the issue? It could be a glitch in our system which should have already been resolved. Let us know if the issue still persists.
Dear KoboToolbox Support Team,
I hope this message finds you well.
I am currently facing an issue while accessing the “Data” tab in one of my projects on KoboToolbox. Whenever I try to view the data, I receive the following error:
“Oops! Something went wrong on our end. Response details: 502 error”
This issue has been occurring since [mention time, e.g., “this morning” or “the last few hours”]. I have tried the following steps but the issue still persists:
- Cleared browser cache
- Tried using incognito mode
- Switched internet networks
- Logged out and logged back in
Despite these steps, the same error message continues to appear.
I have attached a screenshot of the error for your reference. Kindly look into the issue and advise me on how it can be resolved.
User Name - spsmedia
password - sandybhati89
Yes, the problem still persists. Please resolve this issue as soon as possible.
@spsmedia, would you mind sharing with me the following information through a private message so that I can have a closer look at your case:
- Username
- Project name
- Server
Note: You could share with me a private message as outlined in the post discussed previously:
