Encountering an issue with the function to open submitted responses in .pdf format. When navigating to the Data tab and using the preview function, a popup box appears briefly (Capture1) before being taken to a blank page (Capture2). On at least one occasion, the blank page has shown a 502 error (Capture 3). Previously, this function has worked as expected, and continues to do so with other forms. I have tried this function with multiple browsers and devices, clearing cookies and cache, however this has not worked.
From the community forum I thought it might be an issue around having re-deployed the survey, but I uploaded and deployed a new survey entirely and I’m experiencing the issue right away.
Would be grateful for advice as the PDF report is crucial for my project.
Thank you in advance,