Please help the error message i got while generating the report

User Support Data Management
, ,
1

This report cannot be loaded.
`error:

  <meta name="google-analytics-token" content="G-S073HLW9N0">



<!-- Title and description -->
<title>KoboToolbox </title>
<meta name="description" content="KoboToolbox is a free toolkit

for collecting and managing data in challenging environments and is the
most widely-used tool in humanitarian emergencies">

<!-- Icons -->
<link rel="icon" href="/static/favicon.png" />
<link rel="apple-touch-icon" href="/static/apple-touch-icon.png"

/>

<!-- Scripts -->
<!-- Make Django's internationalization functionality available

in client code. → 

<!-- Stylesheets -->

Server error (500) 

Something went wrong when trying to process your request.

<div class="registration__footer">
  <div class="registration__legal">
    
      <a href="https://www.kobotoolbox.org/terms/"

target=“_blank”>
Terms of Service

      <a href="https://www.kobotoolbox.org/privacy/"

target=“_blank”>
Privacy Policy

  </div>

  
    
  
</div>

<!-- Google tag (gtag.js) -->
<script async

src=“https://www.googletagmanager.com/gtag/js?id=G-S073HLW9N0”>

`
2

Welcome to the community, @khajurabanke! Could you kindly share with the community a screenshot of your error message? That would help us understand your issue pictorially.

3

Screenshot (77)
Screenshot (77)1440×900 102 KB

1 Like
4

@khajurabanke, could you kindly share with me the following through a private message? Maybe I could have a closer look at your case.

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

5

username:xxxxxxx
project name:बालश्रम घरधुरी सर्वेक्षण
Server: Global KoboToolbox Server
password:xxxxxxx

7

@khajurabanke, kindly please do not share your password with anyone (even with the KoboToolbox Team). I strongly request you to reset your password immediately.

8

Is this the same issue sent before? Error in loading table. Please, let us avoid sending the same issue twice.

1 Like
9

Thanks for suggestion.Have you recognize the error.Please help me for sloving the error as i have attached.

10

@khajurabanke, kindly please be informed that I did not find any issues when verifying your account. See screenshot below:

Image 1
Image 11919×897 54.2 KB

Kindly please also be informed that this could sometimes happen when the server load is very high. But eventually, the system will auto balance it.