Problem to connect to kobo touch2

HI, I have this message connecting to my kobo touch 2
Access Denied

You don’t have permission to access “” on this server.
Reference #18.4557c817.1659366668.1037dd2e

I have un account on Rakuten kobo

I can’t access to my kobo after a some inactive period , I try with a PC connection and kobodesktop on my pc
Thank’s for your help

Welcome to the community, @Aliz! Seems like you have landed in the wrong community. This is a forum that helps one another related to KoboToolbox a data collection platform.

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