Problem to download data

[matias1191]

Hi everyone, I’d like to ask you something. When I access the Gallery and Downloads, I get the message below and it doesn’t let me download the data. How can I resolve this issue?

[Kal_Lam]

Welcome to the community, @matias1191! Would you kindly share with me the following details through a private message so that I can have a closer look at your case?

• Username
• Server
• Project name

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[matias1191]

It appears to be a known issue that occurs when the browser tries to load a JavaScript file (chunk) that is no longer available or has been updated on the server. This usually happens after the application has been updated on the server, while my browser is still holding onto older versions in its cache. It’s fixed dear Kal_Lam