Problem to share the project and add new user. System pop an error message as "user not found" when trying to aadd a new user

[rreis2025]

i have same problem, how do i know if i am in the same server? is there any clear instructions how to solve the issue? many thanks

[ranaceylandag]

Hi,

I solved this through opening the account from the same server. Please check this page for the separation:

[rreis2025]

System doesn’t allow adding a new user. Pops up an error message “user not found” and impossible to create a new user.

I am is the same server “kf.toolbox.org” so it is not a server issue.

Please advise on possible solution,

Many thanks

[Kal_Lam]

Welcome to the community, @rreis2025! Please note that when sharing your project with another user, it is essential that they are registered on the same server where your account was created. For instance, if your account is set up on the Global Server, you can only share your projects with users who are also on the Global Server. Similarly, if your account is on the EU Server, you can only share your project with users who registered under the EU Server. Unfortunately, projects cannot be shared across different servers; for example, you cannot share a project from the Global Server with users on the EU Server, and vice versa.

[rreis2025]

Hello, thanks, but this is not the issue and doesn’t solve the problem. I am in the same server, the Global server

when I type to add a new user, system delete it and pop message “user not found”

[rreis2025]

Sorry, I tried it and doesn’t solve the problem

[Kal_Lam]

@rreis2025, could you kindly share with me your username and your colleagues username through a private message so that I could check if they are linked under the same server?

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[rreis2025]

Hi Kal,

the project still under testing phase. Anyway

here are the users:

Mine (owner of the project): rreis2025, So i am trying to add new users as example iomuser4 , iomuser5, etc….thanks for your guidance.