Problem with project/form

User Support Data Management
1

Hello @Kal_Lam, have an urgent and serious problem with one of our forms…

Please see the screenshots below. .
Screenshot 1: This appears in the the Data tab (Tables section) for the form:

image
image1355×678 101 KB

Screenshot 2: This appears in the REST services submissions list, when I click on the retry button for a failed REST submission:

Screenshot 2025-07-09 004158
Screenshot 2025-07-09 0041581105×554 29.2 KB

Screenshot 3: This appears in the REST services submissions list, when I click on (open) one of the previous successful REST submissions:

Screenshot 2025-07-09 005044
Screenshot 2025-07-09 0050441202×603 83.8 KB

This is an actively used form. Entries will start in a few hours.

Please help!

2

@aaj, thank you for sharing the details! Please be informed that we are currently investigating the issue and will work to resolve it as soon as possible. We’ll keep you updated once it’s resolved.

Thank you for your kind understanding!

3

@aaj, the issue has been resolved! Thank you so much for your patience and understanding.

For more details, please feel free to have a look at the release notes: