Processing for a long time when trying to download data

[analucia_espinoza]

The same thing is happening to me :

I’ve been trying for a while. I’ve erased the others hoping that it would let me download the data. But it’s still processing after a few minutes.

[zerkalo]

I have the same problem, I can’t export data. @Kal_Lam с
an you please tell me what could be causing this?

[Kal_Lam]

@analucia_espinoza, @zerkalo, as a workaround (until we make a fix), please try downloading your data in the XLS (legacy) format. It should work without any issues.

[zerkalo]

thanks, it worked

[jnm]

Thanks for the reports and your patience! We believe the issue is now resolved, and regular exports should work quickly again.