How can I resolve this. The user is online but keeps getting this error.
Basically thisi s what is technically happening to you;
- You filled a form in KoBo web (browser).
- When you pressed Submit, your device had no stable internet (or temporary server delay).
- Instead of losing the data, Enketo keeps it in a queue.
- As long as the browser page remains open, it will try to send the record every 5 minutes until it succeeds
whats to do;
Make sure you have a stable internet connection.
Keep the form submission page/tab open until the queued record is sent.
You’ll see confirmation: “Your submission has been received.”
If you close the page before upload finishes → the record may be lost.
Reccomendation:
If you have budget and you are working on place where the internet connection is slow; i would suggest you use the KOBO/ODK Collect App. This store data in the local storage . This is way more safer than web
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Normally, local data only get lost if you clear the browser cache. See Troubleshooting Enketo Web Forms — KoboToolbox documentation.
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Sometimes it actually happens when the user is online and with good internet
Well am not sure on what exaclty might be the problem. Does it send after waiting ?
