Records are stored inside browser and aren't uploaded out

User Support
1
  • Hi all,
    after form’s submition I’ve got error message:

"The data server for your form or the Enketo server is down. Please try again later or contact support@kobotoolbox.org."

and forms accumulated locally and don’t fly to the server.

Could anybody help? KOBO admins are veeeery slow guys…

Best wishes

2

Hi Eugene,
Could you send us the specific form URL and the project URL that you’re having this issue with to sup...@kobotoolbox.org?

Thanks,

Tino

···

On Fri, Jul 1, 2016 at 9:01 AM Eugene Shutoff eshu...@gmail.com wrote:

  • Hi all,
    after form’s submition I’ve got error message:

“The data server for your form or the Enketo server is down. Please try again later or contact sup...@kobotoolbox.org.”

and forms accumulated locally and don’t fly to the server.

Could anybody help? KOBO admins are veeeery slow guys…

Best wishes

–

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3

Hi,

https://kc.humanitarianresponse.info/nrc_ukraine/forms/unifd-eform-2016
and

https://ee.kobotoolbox.org/x/#Y8Ti

and

temporarily I turned on “Accept Submissions”

Best wishes, Eugene

···

On Thu, Jul 14, 2016 at 12:01 AM, Tino Kreutzer tino.k...@kobotoolbox.org wrote:

Hi Eugene,
Could you send us the specific form URL and the project URL that you’re having this issue with to sup...@kobotoolbox.org?

Thanks,

Tino

On Fri, Jul 1, 2016 at 9:01 AM Eugene Shutoff eshu...@gmail.com wrote:

  • Hi all,
    after form’s submition I’ve got error message:

“The data server for your form or the Enketo server is down. Please try again later or contact sup...@kobotoolbox.org.”

and forms accumulated locally and don’t fly to the server.

Could anybody help? KOBO admins are veeeery slow guys…

Best wishes

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

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–

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Best wishes, Eugene

4

Hi Eugene,
I tested and was able to submit an instance to your form. As you mentioned that you just enabled ‘accept submissions’ is it possible that it was turned off while you were trying to get the instances to upload? It will not work unless ‘accept submissions’ is enabled. We have instructions on how to download and manually upload your data in case you don’t have time to troubleshoot further: http://support.kobotoolbox.org/customer/portal/articles/2038555-manually-uploading-submissions

Best,

Tino

···

On Thu, Jul 14, 2016 at 12:57 AM, Eugene Shutoff eshu...@gmail.com wrote:

Hi,

https://kc.humanitarianresponse.info/nrc_ukraine/forms/unifd-eform-2016
and

https://ee.kobotoolbox.org/x/#Y8Ti

and

temporarily I turned on “Accept Submissions”

Best wishes, Eugene

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Best wishes, Eugene

On Thu, Jul 14, 2016 at 12:01 AM, Tino Kreutzer tino.k...@kobotoolbox.org wrote:

Hi Eugene,
Could you send us the specific form URL and the project URL that you’re having this issue with to sup...@kobotoolbox.org?

Thanks,

Tino

On Fri, Jul 1, 2016 at 9:01 AM Eugene Shutoff eshu...@gmail.com wrote:

  • Hi all,
    after form’s submition I’ve got error message:

“The data server for your form or the Enketo server is down. Please try again later or contact sup...@kobotoolbox.org.”

and forms accumulated locally and don’t fly to the server.

Could anybody help? KOBO admins are veeeery slow guys…

Best wishes

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

–

You received this message because you are subscribed to a topic in the Google Groups “Kobo Users” group.

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5

Hi Tino,

No, this form was able to accept submissions, it was switched on.

Below are some my notes and thoughts :slight_smile:

But I marked that sometimes only first attempt was successful, but not the rest.

Also I noticed when I split out this form on 3 different projects (Counseling Form, Information Form, Training Form) and exclude select_one with selection of specific Form, every of them was submitted without any problem.

Maybe any of conditions in “relevant” field prevent submitting?

···

On Thu, Jul 14, 2016 at 4:25 PM, Tino Kreutzer tino.k...@kobotoolbox.org wrote:

Hi Eugene,
I tested and was able to submit an instance to your form. As you mentioned that you just enabled ‘accept submissions’ is it possible that it was turned off while you were trying to get the instances to upload? It will not work unless ‘accept submissions’ is enabled. We have instructions on how to download and manually upload your data in case you don’t have time to troubleshoot further: http://support.kobotoolbox.org/customer/portal/articles/2038555-manually-uploading-submissions

Best,

Tino

–

You received this message because you are subscribed to a topic in the Google Groups “Kobo Users” group.

To unsubscribe from this topic, visit https://groups.google.com/d/topic/kobo-users/S-i9YOmnsfA/unsubscribe.

To unsubscribe from this group and all its topics, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Best wishes, Eugene

On Thu, Jul 14, 2016 at 12:57 AM, Eugene Shutoff eshu...@gmail.com wrote:

Hi,

https://kc.humanitarianresponse.info/nrc_ukraine/forms/unifd-eform-2016
and

https://ee.kobotoolbox.org/x/#Y8Ti

and

temporarily I turned on “Accept Submissions”

Best wishes, Eugene

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Best wishes, Eugene

On Thu, Jul 14, 2016 at 12:01 AM, Tino Kreutzer tino.k...@kobotoolbox.org wrote:

Hi Eugene,
Could you send us the specific form URL and the project URL that you’re having this issue with to sup...@kobotoolbox.org?

Thanks,

Tino

On Fri, Jul 1, 2016 at 9:01 AM Eugene Shutoff eshu...@gmail.com wrote:

  • Hi all,
    after form’s submition I’ve got error message:

“The data server for your form or the Enketo server is down. Please try again later or contact sup...@kobotoolbox.org.”

and forms accumulated locally and don’t fly to the server.

Could anybody help? KOBO admins are veeeery slow guys…

Best wishes

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

–

You received this message because you are subscribed to a topic in the Google Groups “Kobo Users” group.

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For more options, visit https://groups.google.com/d/optout.

6

Hi Eugene,
I don’t think the form content will ever have anything to do with the uploads, they are completely separate. So I this was just a coincidence. But if you do have a procedure on how to reproduce the form not uploading a submission that can always be reproduced please send the exact steps so we can try to replicate it.

In the meantime, I hope with the procedure I sent you’ll be able to submit your data already?

Best,

Tino

···

Best wishes, Eugene

On Thu, Jul 14, 2016 at 4:25 PM, Tino Kreutzer tino.k...@kobotoolbox.org wrote:

Hi Eugene,
I tested and was able to submit an instance to your form. As you mentioned that you just enabled ‘accept submissions’ is it possible that it was turned off while you were trying to get the instances to upload? It will not work unless ‘accept submissions’ is enabled. We have instructions on how to download and manually upload your data in case you don’t have time to troubleshoot further: http://support.kobotoolbox.org/customer/portal/articles/2038555-manually-uploading-submissions

Best,

Tino

–

You received this message because you are subscribed to a topic in the Google Groups “Kobo Users” group.

To unsubscribe from this topic, visit https://groups.google.com/d/topic/kobo-users/S-i9YOmnsfA/unsubscribe.

To unsubscribe from this group and all its topics, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

On Thu, Jul 14, 2016 at 12:57 AM, Eugene Shutoff eshu...@gmail.com wrote:

Hi,

https://kc.humanitarianresponse.info/nrc_ukraine/forms/unifd-eform-2016
and

https://ee.kobotoolbox.org/x/#Y8Ti

and

temporarily I turned on “Accept Submissions”

Best wishes, Eugene

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

Best wishes, Eugene

On Thu, Jul 14, 2016 at 12:01 AM, Tino Kreutzer tino.k...@kobotoolbox.org wrote:

Hi Eugene,
Could you send us the specific form URL and the project URL that you’re having this issue with to sup...@kobotoolbox.org?

Thanks,

Tino

On Fri, Jul 1, 2016 at 9:01 AM Eugene Shutoff eshu...@gmail.com wrote:

  • Hi all,
    after form’s submition I’ve got error message:

“The data server for your form or the Enketo server is down. Please try again later or contact sup...@kobotoolbox.org.”

and forms accumulated locally and don’t fly to the server.

Could anybody help? KOBO admins are veeeery slow guys…

Best wishes

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.

–

You received this message because you are subscribed to a topic in the Google Groups “Kobo Users” group.

To unsubscribe from this topic, visit https://groups.google.com/d/topic/kobo-users/S-i9YOmnsfA/unsubscribe.

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To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at https://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/d/optout.