Records show in summary but not in data table or downloads

User Support Data Management
1

Hi! We are flat out under lockdown do food distribution and for the first time data is not coming through. Possibly because KoBo is being put to a lot of use at the moment? I can see 5 records in the project summary view as having come in today but there is only 1 resulting record in the data table.
Timing is a few hours. I tried xls legacy, same thing. Is this known?
Chris (vpuu)

kobo-summ-5recs
kobo-summ-5recs769×864 40.3 KB

2

Hi @chris,

Welcome back to the community! Would you mind providing us with the following information (in a private message) so that we could have a look at our end:

  • Username
  • Server you are using (OCHA or HHI)
  • Project name
  • Total number of data you assume should be in the server and the total number of data recorded in the server so far

Have a great day!

4

Hi @chris,

Thank you for reaching out! Kindly please have a look at the private message (for the response).

Have a great day!

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