Reflected Error code 500, i am facing issue last 7 days .Please resolve as soon as possible early

[amitgour]

error 500

*reflected Error code 500, i am facing issue last 7 days .Please resolve as soon as possible early.

[hakan_cetinkaya]

Hi @amitgour,

• Can you show a screenshot of the problem?
• Can you tell which server you are using?

[amitgour]

1.sure,Please look my attched screen short ,as per do needful

.
2. Non-Humanitarian Server

[amitgour]

Please give me a solution ?

[amitgour]

Sir ,I waiting your reply couple of day.

[Kal_Lam]

@amitgour, could you also let us know when you get this error message (i.e., when editing a submission or trying to submit submissions to the server for a new form)? Could you also let us know if this is a screenshot from the Collect android app or Enketo? These details should be helpful in troubleshooting your issue.

[amitgour]

Hi Mr. Kal_lam ,
Thanks for responce , As per above mention into your response given below .

1. .could you also let us know when you get this error message (i.e., when editing a submission or trying to submit submissions to the server for a new form)?
   Reply:- both condition (edit & submission .
2. Collect android app or Enketo ?
   Reply :- Enketo

[Kal_Lam]

@amitgour, do you mean you get this issue when you try to edit a submission and submit it to the server? Did I get you correct? In addition, could you also let me know if you have redeployed your survey project multiple times?

[amitgour]

Yes.this happened

[Kal_Lam]

@Kal_Lam

In addition, could you also let me know if you have redeployed your survey project multiple times?

@amitgour, could you also update on this?

[amitgour]

Means , redeployment again .or something like that changes into xls sheet

[Kal_Lam]

Yes.

Could you also let us know if you are the admin of the project or was shared to you by someone else?

[amitgour]

yes,more than two people

[Kal_Lam]

@amitgour, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server
• _id that triggers this error message

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@amitgour, I tried this out with the Chrome browser and did not face any issues. FYR:

[amitgour]

Dear Mr Kam,
Thanks for updating ,Kindly for information still (14 Oct) generated yet error code 500 ,for your reference here with attached error message screenshot.

[Kal_Lam]

@amitgour, are you still getting this error message?

[amitgour]

Hi Mr. Kal,
yes My Data is visible but we cant download it .how can do that ,it can be possible data will have deleted from kobo server?