Request to Unblock IP Address: 119.13.57.168

User Support
1

Hi KoboToolbox Team,

Our office IP address 119.13.57.168 is currently unable to access or submit forms to KoboToolbox (kf.kobotoolbox.org). The connection times out for all users on our local network, while mobile data works fine.

Could a System Administrator please kindly help whitelist/unblock our IP address 119.13.57.168?

Thank you very much!

2

Hi @phearim
Welcome to the forum!!

We have checked with our team, and we can confirm that we’re not blocking that IP address on our side. Everything looks normal from our end. The issue is likely related to the local ISP or something in the network configuration on your side.