REST Service not triggered for some submissions

User Support Data Management
1

Hi All,

We would like your input on an issue we have been recently experiencing and haven’t been able to solve internally yet.

We are using a form to submit registrations into Kobo and then into an internal portal connected to Kobo via REST services.

A few of these said registrations were created in Kobo but not uploaded into our internal portal. They exist under the ‘Data‘ tab of that Kobo form but not under ‘Settings‘ > ‘Rest Services‘, not even as ‘Failed‘ submissions. Which means, these few registrations did not trigger the REST Service at all.

It is just a few registrations (5) out of a few hundreds and this happened on different dates (September 29th; October 2nd, 3rd, 8th and 24th). Registrations submitted on or around the same dates did trigger the REST Service as expected.

We would like to know if there are any possible known causes for this behaviour. If not, is there anything we can do to investigate further?

Many thanks,

Gab

2

Welcome to the community, @Gab510! Did you mean you only have 5 issues with the REST service?

3

Hi @Kal_Lam, thanks for your quick reply :slight_smile:

Indeed, we experienced this issue for only 5 submissions.

I also forgot to add that duplicating the submissions in the ‘Data‘ tab of the Kobo form was a valid workaround. The new registrations created via duplication did trigger the REST Service, creating an entry in our internal portal.

Thanks again and have a lovely day!