Saving to file in KoboForm

User Support
1

Hi,

I am trying out KoboToolbox for field use, however Koboform seems not to work for me. Well, designing the form seems to go okay, but saving to file doesn’t work:

I am presented with an empty dialog (Firefox) or an error that Java is not found (Safari). (I tried Opera, IE, or Chrome, but the site did not work in those).

When I try to set the library location in firefox, I can browse to a location with no problem, but afterwards am presented with an error telling me Java cannot close the dialog.

Are these known issues, and if so are there any sollutions/workarounds?
Thanks,
Koen

2

These sound like issues with the Java plug-in.

When your Java plug-in is wonky, it gives you issues interacting with the local file system, so save file and open file dialogs can produce an error, or just show you a blank dialog.

Can you send a screenshot of your error?

Does it just not do anything when you clicks “Open From File…”

Please make sure you’ve cleared the cache and try again.

If none of that works. Go to the Java Control Panel, in the Window’s Control Panel, then go to the Advanced Tab and enable the Java Console, so we can see what the problem is.

Neil

···

On Fri, Mar 1, 2013 at 6:14 AM, jahoor koen.l...@gmail.com wrote:

Hi,

I am trying out KoboToolbox for field use, however Koboform seems not to work for me. Well, designing the form seems to go okay, but saving to file doesn’t work:

I am presented with an empty dialog (Firefox) or an error that Java is not found (Safari). (I tried Opera, IE, or Chrome, but the site did not work in those).

When I try to set the library location in firefox, I can browse to a location with no problem, but afterwards am presented with an error telling me Java cannot close the dialog.

Are these known issues, and if so are there any sollutions/workarounds?
Thanks,
Koen

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3

Koen,

Just to eliminate simple sources of error, you should also make sure that you are logged in (upper right corner). While the login is only local, it is required in order to save a form.

Best,

Patrick

···

When your Java plug-in is wonky, it gives you issues interacting with the local file system, so save file and open file dialogs can produce an error, or just show you a blank dialog.

Can you send a screenshot of your error?

Does it just not do anything when you clicks “Open From File…”

Please make sure you’ve cleared the cache and try again.

If none of that works. Go to the Java Control Panel, in the Window’s Control Panel, then go to the Advanced Tab and enable the Java Console, so we can see what the problem is.

Neil

On Fri, Mar 1, 2013 at 6:14 AM, jahoor koen.l...@gmail.com wrote:

Hi,

I am trying out KoboToolbox for field use, however Koboform seems not to work for me. Well, designing the form seems to go okay, but saving to file doesn’t work:

I am presented with an empty dialog (Firefox) or an error that Java is not found (Safari). (I tried Opera, IE, or Chrome, but the site did not work in those).

When I try to set the library location in firefox, I can browse to a location with no problem, but afterwards am presented with an error telling me Java cannot close the dialog.

Are these known issues, and if so are there any sollutions/workarounds?

Thanks,

Koen

–

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https://groups.google.com/groups/opt_out.

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To post to this group, send email to
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