Hello,
Some of my answer option choices in Arabic are not saving when building the form through the project dashboard. I have tried 3 times and press ‘save changes’, but when I deploy the form and view it they are missing again.
Thanks for any help on this.
Hannah
Hi @Hannah,
This issue has already been flagged with the developers. Just to let you know, the issue (translation not saved) generally occurs when the question has a common response options viz. 1. Yes, 2. No. It will get fixed soon.
At the moment, you could overcome this error by making translations in the xlsform by downloading the survey forms and then uploading the survey form (with translations) back to the server.
Hi,
has this issue been solved, please? I am facing the same problem as discussed here and in other similar threads.
Thanks a lot!
Jan
Hi @janrikovsky
Welcome to the community forum.
Could you kindly explain your problem in detail even if you feel it is similar? This will allow more users to respond to your issue without the need of going through the discussion trail. Kindly provide as much detail as possible
Stephane
Hi Stephane,
thank you very much for your reply.
The problem is exactly as described here: Translations not saving - #4 by joeypedicini92
by joeypedicini92
Thanks,
Jan
Hi @janrikovsky
Are you confirming that you have tested and your issue is as described in the Github issue within the post you have referenced
Stephane
I just verified that the fix for Choice translations not saving · Issue #2274 · kobotoolbox/kpi · GitHub is still present and working on https://kf.kobotoolbox.org/. My screenshots and form JSON illustrate that the translations editor works properly even when choices from different choice lists have the same name: in this example, both lists bk5ko92 and os6ic02 have yes and no choices, but I was still able to translate them independently.
@janrikovsky, please provide the exact steps necessary to reproduce the problem you’re seeing so that we can proceed with troubleshooting. After you’ve done that, if we still cannot reproduce or understand the problem, @stephanealoo may access your account and look at your form in particular to diagnose the issue. Thanks.
{
"schema": "1",
"survey": [
{
"name": "start",
"type": "start",
"$kuid": "87fkTWbXr",
"$autoname": "start"
},
{
"name": "end",
"type": "end",
"$kuid": "5grCis9nN",
"$autoname": "end"
},
{
"type": "select_one",
"$kuid": "qm9oq12",
"label": [
"yes or no?",
"?on ro sey"
],
"required": false,
"$autoname": "yes_or_no",
"select_from_list_name": "bk5ko92"
},
{
"type": "select_one",
"$kuid": "ud1nq50",
"label": [
"also yes or no?",
"?on ro sey osla"
],
"required": false,
"$autoname": "also_yes_or_no",
"select_from_list_name": "os6ic02"
}
],
"choices": [
{
"name": "yes",
"$kuid": "8yXvsdtH3",
"label": [
"yes",
"sey (i)"
],
"list_name": "bk5ko92",
"$autovalue": "yes"
},
{
"name": "no",
"$kuid": "RR9D9b8Rm",
"label": [
"no",
"on (i)"
],
"list_name": "bk5ko92",
"$autovalue": "no"
},
{
"name": "yes",
"$kuid": "fjaYxcxsp",
"label": [
"yes",
"sey (ii)"
],
"list_name": "os6ic02",
"$autovalue": "yes"
},
{
"name": "no",
"$kuid": "o5QDxq2GF",
"label": [
"no",
"on (ii)"
],
"list_name": "os6ic02",
"$autovalue": "no"
}
],
"settings": {
"default_language": "English (en)"
},
"translated": [
"label"
],
"translations": [
"English (en)",
"Hsilgne (ne)"
]
}
Hi jnm and stephane,
thank you very much for your replies. I have updated the translations in the xls form (downloading and uploading again) so I do not have any urgent need to fix this anymore.
However, in case you are interested and for future projects, previously I did the following steps (all in web editor):
Thank you very much for your support, I am new to this forum:)
Thanks for these details!
Hi @stephanealoo!
I am currently facing this issue as well. I have created a form in Albanian language, have deployed it and collected all the data in Albanian. However, now I need to interpret the data in English, so I went to manage translations to add the English labels to the form. After downloading the Excel file, only the headers (questions) appear in English, whereas the question options have disappeared altogether, I read in the thread that this issue has occurred before, so I wanted to ask if it has been fixed?
Thank you!
Welcome to the community, @ardp_test! I have a couple of questions for you to validate:
Would you mind reaching us back making these checks?
Hi! Yes, I have done both, redeployed the form and downloaded the file, but in the downloaded file only the headers/questions appear in English, while the option answers have disappeared completely (where before the Albanian option answers appeared). Thanks!
Yes, so that should have triggered the issue.
What has? Is there a possibility to fix this issue?
Your translations seems to be incomplete or maybe the translation did not get saved. That is why you are seeing the missing translations in your XLSForm.
