Server Error (500), form builder questions and form preview are empty, etc

Dear Support Team,

I still have an issue with my Kobo form: Server error (500), form builder questions are empty, but the structure is still there; form preview is empty; clone fails; XLSForm download fails; data table is empty; and persistent 500 error.

Submissions are still accessible, and new responses can still be received.

Thank you so much in advance.

@safeproject, could you kindly share with me the following details through a private message? Maybe I could have a closer look at your case?

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

Hi @Kal_Lam I sent a private message, hoping for your kind assistance and support. Thank you in advance for looking into these issues.

Dear @Kal_Lam the issue has been resolved. Thanks!

1 Like

Thank you for confirming, @safeproject! Could you also be kind enough to share the solution with the community? This should be helpful for users facing similar issues in the upcoming days! :folded_hands:

username: mainokelep

Project name: land survey

Server: no server

I can not clone my mobile phone with laptop. And also I can not create a server

@mainokelep Welcome to the forum!!
Could you please share a bit more detail about the issue you’re trying to solve?

Hello, sorry for the late response. Someone from your team helped me solve the problem. I am not sure of the steps taken.