Server Error 500 (Login)

User Support Account Issues
1

Hello guys, cant access my Kobo account (Server Error 500) this i new for me can any one help

Thanks in advance

2

I also have the same problem, how do I resolve it?

3

Welcome to the community @Khaleds! Could you let us know the server you are using?

4

https://kobo.humanitarianresponse.info/

5

Thank you @plutus! Will get back to you when we resolve this issue.

6

Thank you @Kal_Lam for your prompt resposnse

8

Welcome to the community @fabla! We will get back to you when we resolve this issue.

9

@Kal_Lam how long will it take, I am currently in the middle of a data collection process.

10

@plutus, our team is on it.

12

Thanks @Kal_Lam

1 Like
13

@Khaleds, @fabla, @plutus the issue has been resolved!

3 Likes
14

Many thanks appreciated

1 Like
15

Thank you for your quick response.

1 Like
16

Log in successfully. Thank you @Kal_Lam and the Kobo team.

2 Likes
17

I did get similar error message, Server Error (500) too. How can I come with solutions please? I am using a server,
https://kobo.humanitarianresponse.info/

18

Welcome to the community, @dagiz! Are you still facing the issue? When checking the same at my end i could login without any error message.

19

It works and thank you @Kal_Lam!!

1 Like
20

Thank you for confirming @dagiz!

21

Hola, no puedo acceder a mi cuenta de Kobo (Error del servidor 500). ¿Alguien me puede ayudar?

22

@sfranco92, hope the issue has already been resolved. However please confirm!