Dear Kobo Community, I need help, I am using the URL: https://kc.kobotoolbox.org but I am getting a message saying server requires authentication, I have put in same username and password as I created the form but it continuously brings this same message when I try to get my deployed form!
Hi,
I am assuming that you are doing this on the collect application. Could you try logging out of a browser and then entering your account details on the server side to see if it goes through. I would also suggest that you reset your password.
Note that the system giving this issue is a result of two things:
- Using wrong server (which I guess you are not but you can confirm here
- You have the wrong password and/or username; may be resolved using the approach listed above.
Stephane
Hi @umfsnp,
Would you mind sharing the screen-shot of your issue along with the background so that we would be able to identify your issue further clearly.
Have a great day!
I have the same issue, have u found a solution?
Hi @pauline.lietar,
Would you mind sharing with us a screen shot of the issue you are having. This would help us better understand your issue.
Have a great day!
@Kal_Lam I’ve also reset my password but its still not working. i also unticked the verification requirement
Hi @pauline.lietar,
Would you mind checking the server settings under the General Settings>Server
. Could you also provide the screenshot from General Settings>Server
.
Have a great day!
Hi @pauline.lietar,
This is because you have used the wrong URL. Please change your URL as:
https://kc.humanitarianresponse.info
And keep the username
and password
as it is.
It should work!
Note: KoBoToolbox uses 2 servers:
HHI: If you have an account on HHI server you should use the URL https://kc.kobotoolbox.org
OCHA: If you have an account on OCHA server you should use the URL https://kc.humanitarianresponse.info
Have a great day!
Thanks a lot!! My course must have made a mistake then.
So grateful for your super fast replies!!
Hi @pauline.lietar,
As an advise, would request you to make a single post for a single issue so that it gets documented well.
Thank you for your kind understanding!
Have a great day!