Signature issue

[andrea_galeano]

Hello, I’m experiencing some issues with the signature field. After submitting the form, I try to view the signature, but an exclamation mark icon appears instead. What could be causing this, and what can I do to fix it?

[catherinemothertrees]

I have the same issue. In the first week of surveying the signatures showed up and then they stopped showing up. There appears to be jpg file there, but it’s not showing.

[andrea_galeano]

@andrea_galeano

Hello, I’m experiencing some issues with the signature field. After submitting the form, I try to view the signature, but an exclamation mark icon appears instead. What could be causing this, and what can I do to fix it?

@Kal_Lam do you have a solution to this?

[Kal_Lam]

@andrea_galeano, are you able to download your signature from the server?

[andrea_galeano]

No, I downloaded the data and the attachments, but the signature didn’t appear. What should I do? @Kal_Lam

[Kal_Lam]

@andrea_galeano, @catherinemothertrees, kindly please be informed that the issue has been resolved with this release:

Release 2.025.02

A new patch release 2.025.02h was deployed to our production servers on May 1, 2025 at 19:45 UTC: Note: Enketo has been upgraded to 7.5.1 on our production servers. See Relevant changes. Bug and Improvements PR Description kpi#5730 Prevent task restarter from restarting tasks still in grace period kpi#5729 Fix media question parsing bug causing silent data loss with appearance attribute kpi#5727 Optimize database queries to retrieve project names faster in Admin UI kpi#5718 Do n…

Thank you for your kind patience and understanding!

[catherinemothertrees]

Hi Kal:

Thanks for trying. I am still having problems editing our surveys and seeing the signatures collected. See the message I get when I try to edit. The problem field is always the polygon. Also attached is the blank signature field.

Any further advice.

Best, Catherine

(attachments)