Slowness and connection problems - KoboToolbox platform

[luisrodx]

Hi Kobo Team,

I am creating this post just to check in with you and the rest of the community if you have also been noticing that the server has become very slow in the last couple of days. I am also having some ‘502 bad gateway’ errors and sometimes the access is denied to some menus and I have to log out and log in.

It’s making it impossible, especially to upload and deploy forms.

I wonder if might be happening only with me or not, or if it has to do with the latest updates on the UI.

Hope this is the right place for this.

Thanks and keep up the good work.

EDIT: I am using the ‘Global KoboToolbox Server’.

[wave1opinia]

same here, hope this issue to be solved asap

[Kal_Lam]

@luisrodx, @wave1opinia, we are working on it to resolve the issue.

[Kal_Lam]

@luisrodx, @wave1opinia, the issue has been resolved now. Please feel free to reach out to us if it should happen again.

[luisrodx]

Hi @Kal_Lam , the navigation between the several menus is working fine now, thanks.

However, FYI, I still don’t seem to be able to upload the XLS anymore. It gets stuck forever:

[luisrodx]

For me, it seems to be working perfectly now. Marking this as solved, thanks @Kal_Lam

[Kal_Lam]

Thank you for confirming, @luisrodx!