SSL Handshake Aborted

We have a data collector using KoboCollect v1.25.1 on a Galaxy Tablet A (Model number: SM-T295). The survey form he is trying to upload to is currently deployed on the kobo.humanitarianresponse server. This is his first attempt uploading 32 finalized forms. We have had other users on the same account able to upload forms from their device. When he has tried to upload saved forms he has gotten this error:

Error: SSL handshake aborted: ssl=0xyb127fbb88: I/O error during system call, Connection reset by peer

Any suggestions on what might be going on or other information we should provide to help solve this issue?

Hi @nschneck,

Do you still see the issue that you have reported. Kindly please confirm.

Have a great day!

Thank you Kal Lam,
The data collector tried again and was successful. Thank you for your teams support resolving this!

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