SSL Handshake Aborted

User Support Data Collection
,
#1

We have a data collector using KoboCollect v1.25.1 on a Galaxy Tablet A (Model number: SM-T295). The survey form he is trying to upload to is currently deployed on the kobo.humanitarianresponse server. This is his first attempt uploading 32 finalized forms. We have had other users on the same account able to upload forms from their device. When he has tried to upload saved forms he has gotten this error:

Error: SSL handshake aborted: ssl=0xyb127fbb88: I/O error during system call, Connection reset by peer

image
image359×640 65.9 KB

Any suggestions on what might be going on or other information we should provide to help solve this issue?

#3

Hi @nschneck,

Do you still see the issue that you have reported. Kindly please confirm.

Have a great day!

#5

Thank you Kal Lam,
The data collector tried again and was successful. Thank you for your teams support resolving this!

3 Likes
#6

Facing the same issue. How to solve this?

#7

Hi @Tamim,

Could you share with the community a screenshot of the issue you are having. This should help us troubleshoot.

#8

This is the problem appearing for one of the enumerator … already tried restarting, and connect via hotspot and cellular data…

02722346-35be-4374-98b8-bcddc72370c3
02722346-35be-4374-98b8-bcddc72370c3721×1280 72.1 KB

#9

Hi @Tamim,

Would you mind checking the date and time of your device? Also please ensure that your device is properly connected to the net. Kindly please reach us back on what happens.

#10

Dear Kal_Lam
Am facing the same issue while uploading submissions Connection reset by peer image Any suggestions on what might be going on or other information we should provide to help solve this issue?

20220501_131913
20220501_1319133000×4000 2.06 MB

#11

Welcome to the community, @Marycox! Would you mind cloning this project as a new dummy project, collect some dummy response for the dummy project and then try submitting the dummy response to the dummy project? Let’s see what happens then.