Submission error 500

[bacusfilmar]

same problem here, no image though

Submission Issue - Error(500)

Dear Sir, When we are trying the submit the “Animator Daily record” form and getting error message, So we are unable to submit the data sets. This issue will be getting for many users. Kindly request to resolve the issue as early as possible. Thank you Regards Vineet M Loni [Submission Error]

[bacusfilmar]

Can’ submit results, no image used

[Kal_Lam]

Welcome to the community, @bacusfilmar! Could you also let us know how long your survey form is, that is, approximately how many questions it contains? Additionally, have you validated your XLSForm using the online validator to check that everything is in order?

[bacusfilmar]

Good day, the survey form is only 51 questions long, no images, calculations, or skip logic. I’ve validated it with the online validator but nothing comes up. While the survey submission works in enketo webform, the app Kobocollect gives the error 500. It turns out some functions or formats are not quite tolerated within the app thus the error. For instance, the Rating question I’ve used makes the header a question instead of a note (in XLSform). The form builder also generates name with double underscore, capitalized, and great length, which contributes to making the error500 within the app. After intensive research I’ve managed to resolve the issue. I’m still glad with the software as it is free, really helps students like me with limited financial capacity. I just hope the form builder incorporates “warning” to users when using specific functions which may not work with Kobocollect. Or the app won’t just say error500, it would be great it shows which function is causing the error

[Xiphware]

@bacusfilmar

For instance, the Rating question I’ve used makes the header a question instead of a note (in XLSform). The form builder also generates name with double underscore, capitalized, and great length, which contributes to making the error500 within the app.

Thanks for the report! Could you perhaps provide a few more details; for example, a copy of your broken form before, and showing what you did to fix it? That will help us identify the specific issue(s) that might need to be fixed.

By and large, KoboCollect (and ODK Collect) are ‘mostly’ compatible with Enketo web forms. But the underlying codebase for their form engines is different, and consequently there are a few subtle differences: some things work in KoboCollect but not Enketo, and vise versa (as you have observed). The goal is to reduce that disparity, so anything you identify that might isolate new points of difference is appreciated.

BTW, a lot of form errors are picked up when you try to deploy a new form for the first time, or redeploy an existing form where you have made incorrect edits. This is especially when you try to import a form from an existing XLSForm specification. But other errors will only crop up when you try to actually run the form - in KoboCollect or Enketo - after a (successful) deployment.

However, 500 errors are often indicative of more intrinsic problem or potential incompatibility in Kobo, so its good to know what might have caused this.