Submission submitted from KoBoCollect android app but not appearing in database

[Kal_Lam]

@cp622, would you mind checking the missing case. It should now be solved.

[cp622]

Hi @Kal_Lam

Many thanks for investigating this for us, what ever you did has fixed our issue, thank you for that, as you can see in today’s download the IDs from 31st Dec are now in the file,

Many thanks, if it happens again I will post to this thread so you can apply the same fix.

Best wishes

Catherine

[Kal_Lam]

Thank you for confirming @cp622!

[cena]

having the same problem.how do solve it

[cena]

how do i message you please

[Kal_Lam]

Welcome to the community, @cena! Could you share with me the following through a private message:

• Username
• Project name
• Server

You could send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@cena

having the same problem.how do solve it

@cena, could you also explain a bit about your issue?

[nidhi_h]

Hello, our team has been facing the same problem- field workers are collecting data and even sending it. from their Kobo Collect mobile applications The form appears on their ‘View Sent Forms’ (with a green cloud symbol). However, despite that we do not see the submission on our kobo server. We have also faced this problem a couple of times before.
Please do guide us on this.

[Kal_Lam]

@nidhi_h, do you see any deviations in the total number of submissions (as seen in the top right corner) and the total as shown in the table?

If both these figures are the same, then it should not be the case of a sync issue.

[nidhi_h]

Yes, both the total submissions and table figures are the same. But, as seen below there are entries where the start date is January 4th and end date is only Jan 13th or Jan 20th.

Moreover, our field functionaries are reporting they have submitted the data and we can see their sent forms in their View Sent Forms section too. But we have not yet received the data.

[Kal_Lam]

@nidhi_h

… where the start date is January 4th and end date is only Jan 13th or Jan 20th.

Maybe it’s because they collected the data on 4th January and made some edits on 13th January. You will need to confirm this or make some dummy entry and edit the same on a different date to see how the date behaves.

@nidhi_h

Moreover, our field functionaries are reporting they have submitted the data and we can see their sent forms in their View Sent Forms section too. But we have not yet received the data.

Could you explain this a bit on how you validated who sent the submissions to the server? Did you have some variables (like the name of the enumerator, district, or some sort of area assigned to the enumerator) that could track this in the dataset?

[nidhi_h]

Yes, we have name of the District, ICDS project, ICDS Beat and centre to validate who sent the submissions. For e.g. in the photo below: the ICDS supervisor has submitted the following forms for each of her Beat on February 6, 2022 but as of February 15, 2022 this entry does not show on our server.

[Kal_Lam]

@nidhi_h, would you also manually check the submissions (by checking the variables and it’s details that has been collected) from the Collect android app to see if they were the same submissions that are still missing in the server?

[nidhi_h]

Yes, we have manually checked each entry. Here is the list of centres that have sent their data (visible in their view sent form section) but it is not reached our database.

Amravati Div_geo mapping done but not received informaton list.xlsx (21.0 KB)

[Kal_Lam]

@nidhi_h, would you mind checking the server settings of the Collect android app to see where the submissions have reached? Sometimes, it may reach to a different account and you may be searching it in a different one.

[nidhi_h]

Checked that too, the kobo account where we search and where we receive submissions is the same.

[Kal_Lam]

@nidhi_h, could you provide me the details and screenshots through a private message? Maybe that should be helpful for me to understand further.

[cp622]

Dear @Kal_Lam

I think I may have the same issue again. There are 11 Submissions for which our study enumerators have confirmed with screenshots that they submitted to the server however they are not appearing on the kobotool box web app in the table view and do not appear in the downloaded data. Can you check whether there is a sync error again?

Best wishes

Catherine

[Kal_Lam]

@cp622, could you provide me the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[cp622]

Hi @Kal_lam

Just wanted to double check taht you received the private mail i sent earlier?

Best wishes

Catherine