@nidhi_h, would you also manually check the submissions (by checking the variables and it’s details that has been collected) from the Collect android app to see if they were the same submissions that are still missing in the server?
Yes, we have manually checked each entry. Here is the list of centres that have sent their data (visible in their view sent form section) but it is not reached our database.
Amravati Div_geo mapping done but not received informaton list.xlsx (21.0 KB)
@nidhi_h, would you mind checking the server settings of the Collect android app to see where the submissions have reached? Sometimes, it may reach to a different account and you may be searching it in a different one.
Checked that too, the kobo account where we search and where we receive submissions is the same.
@nidhi_h, could you provide me the details and screenshots through a private message? Maybe that should be helpful for me to understand further.
Dear @Kal_Lam
I think I may have the same issue again. There are 11 Submissions for which our study enumerators have confirmed with screenshots that they submitted to the server however they are not appearing on the kobotool box web app in the table view and do not appear in the downloaded data. Can you check whether there is a sync error again?
Best wishes
Catherine
@cp622, could you provide me the following through a private message? Maybe I could have a closer look at your case.
- Username
- Project name
- Server
You should be able to send me a private message as outlined in the post discussed previously:
Hi @Kal_lam
Just wanted to double check taht you received the private mail i sent earlier?
Best wishes
Catherine
Hi @cp622, please note that I have synced the submissions for this project and there were 12 submissions that needed to be refreshed — hopefully those were the missing ones you pointed out.
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Hi @Josh,
I am running into a similar issue. One of my forms says it sent, but it is not appearing on the server. Even though it says it sent in the Sent Forms tab of Collect, I can the form in Edit Saved Forms too, When I try to finalize this version to send again, the app says that it cannot Finalize because the form is missing an InstanceID.
Can you please advise what to do to either find the version of the form that was sent to the server or resend it from Edit Saved Forms?
Thanks,
AK
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Hi @akhess, can you please send me the following details in a private message and I will resync the submissions on the server if the issue is there.
- server (Kobo/OCHA)
- username
- project name
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Hi! I am facing the same issue. enumerators are uploading data but few are not appearing in the database. what should I do ?
