Team fieldwork claim, they have submitted data, but in Kobo server is not exist

User Support Data Management
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1

Hi Kal_Lam,

Could you help me to give explanation for team field work because they claim they have submitted data but in kobo server is not exist. Is there some prove in the web browser that the data have been sent to the kobo server. I have asked them to check internet connection, packed data in their hp before they click submit button

Thanks,
Radik

3

@Radik, did you mean the team collected data with Enketo and claimed to submit the data they collected to the server? But when you check the server, it’s missing.

Did I get you correctly?

4

Hi Kal_Lam, yes 100%correct, thanks🙏. They use online survey, not with application in android

5

@Radik, just incase the team submitted the data in the wrong server …

Could you kindly recheck to see if they have been using the correct server for data collection?