Hello @Kal_Lam ,
i am experiencing the same challenge as above.
username: xxxxxxx
server; eu.kobotoolbox
Any idea how to resolve this is welcome.
regards,
Eric
Welcome back to the community, @nmeric! Seems like this is the same issue from the same project.
Could you kindly confirm, please?
yes it is @Kal_Lam.
I am not able to submit my responses across all my projects owned by the username above.
@nmeric, have you validated your XLSForm through this online validator to see if there are any syntax issues that are affecting this? It’s always wise to validate your XLSForm through the online validator to check for syntax issues.
@Kal_Lam, while this cuts across all projects owned by the above username, submissions had been coming in till 2nd November. Since then, the field teams are not able to sync the data; they are receiving the errors shown in the screenshots shared earlier. Additionally, if we recreate the forms in a different account, we are able to receive submissions.
@nmeric, thank you for bringing this to our attention and providing the details. We will investigate and get back to you soon.
I appreciate the effort.
Looking forward to resolving this soonest @Kal_Lam.
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Hi @nmeric, your issue must have been resolved now. Could you kindly confirm?
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yes @Kal_Lam,
seems it was an issue with the account subscription limitations.
thanks for following it up.
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@nmeric, thank you for confirming! Best wishes for your project!
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