The enumarators cannot acces the forms

[kimachas]

I am experiecning the same problems.

The form are not yet visible on the mobile devices for enumerators to collect data on the field

Hi have deployed 3 different project forms and subsequently subscribed to the professional plan for about 3 weeks now but the form are not yet visible on the mobile devices for enumerators to collect data on the field. kindly assist is urgent. User name: xxxxxxx

I have followed the guidelines and not a first time user but still the enumarators cannot acces the forms. I have tried it on my android and we cannot access the forms

[Kal_Lam]

Welcome back to the community, @kimachas! Could you kindly share with us a screenshot of your Settings>Server so that we should be able to understand your issue pictorially?

[kimachas]

Apologies posted this yesterday while off internet. I did reinstall the KOBO app on a device and it worked fine I have reinstalled on all the devices They enumarators have been able to access the forms
Thank you

[Kal_Lam]

@kimachas,

[kimachas]

Thank you for this but I think notable change notice is that previously servers used to be accessed through [https://kf.kobotoolbox.org right now its https://kc.kobotoolbox.org, the subtle change switch from kf to kc is not mentioned in your guidlines.

Kimachas

[Kal_Lam]

@kimachas

Thank you for this but I think notable change notice is that previously servers used to be accessed through [https://kf.kobotoolbox.org right now its https://kc.kobotoolbox.org, the subtle change switch from kf to kc is not mentioned in your guidlines.

@kimachas, it’s always this URL https://kc.kobotoolbox.org that should be used in your app when configuring the server and not this URL https://kf.kobotoolbox.org.