There is error (500) when I edited data of a submitted form

buithanh · June 10, 2022, 11:42am

I found an error message in Vietnamese, when I editted data of a submitted form (researcher/aidworker servers) . I did quick translation to Eng “Server submission of your form or Enketo display has been discontinued. Please try again later or contact supportEmail. (500)”. Many thanks

Kal_Lam · June 11, 2022, 4:13am

Welcome to the community, @buithanh! Did you see this error message when you tried editing the submissions from your server? A screenshot would also be helpful to troubleshoot.

buithanh · June 11, 2022, 4:27am

Hi Kal_Lam. The message is in Vietnamese, I did quick translation as "Server submission of your form or Enketo display has been discontinued. Please try again later or contact supportEmail . (500)”. I cloned this project, and the others worked well ( I could edit), except this one. thks

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buithanh · June 11, 2022, 4:30am

Yes, I edited a submitted form as you can see below

buithanh · June 13, 2022, 2:34pm

Hi Kal_Lam, I wonder if you can have look on this error, I am under pressure finalizing the results. Many thanks

Josh · June 13, 2022, 3:10pm

Hi @buithanh, can you please send me the following details in a private message so I can take a look:

server (Kobo/OCHA)
username
project name

Josh · June 16, 2022, 9:26am

Hi @buithanh, please note that the issue has been resolved for the affected submissions.