Good afternoon Kal,
After confirmation that the kobo plan was activated, the 2 accounts have been up and running. This afternoon, we have however encountered a challenge and don’t seem to access the synchronized data for one server, specifically
SPONSORSHIP
URL: https://kobo.humanitarianresponse.info
Welcome to the community, @Richard ! The server URL you are trying to use does not belong to us anymore. FYR …
As of 1 September 2023, Kobo, the nonprofit organization behind KoboToolbox, has assumed full responsibility for the KoboToolbox server previously owned by UN OCHA (the United Nations Office for the Coordination of Humanitarian Affairs). This transfer was previously announced via email, community webinars, and messages within the KoboToolbox platform.
This transfer ensures the continued accessibility and long-term stability of the server. This change also enables KoboToolbox to continue to grow…
Now for this matter whom should we contact to fix this issue ??
@Richard , could you kindly share with me the following details through a private message so that I can have a closer look at your case?
Username
Server
Project name
Note: You could share with me a private message as outlined in the post discussed previously:
Hi @Lavinia ,
You could send a private message to a user in the community forum as follows:
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Step 3: Now select New Message as shown in the image below.
[Image 3]
Hey Kal,
See below
SPONSORSHIP
URL: https://kobo.humanitarianresponse.info
Username: piusponsor23
Regards,
Richard Kasozi
@Richard , please change your password ASAP. Never share it with anyone even with the KoboToolbox staffs.
@Richard , please also share with us your project name.
project name is SPONSOR with;https://kobo.humanitarianresponse.info
Username: piusponsor23
