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[plateauagile4]

This form was accepting data submission and then stopped suddenly. When I checked, I got the above error message. How do i fix this to continue submission? I already have almost 2,000 submissions, and over 5,000 yet to be submitted on the phones.

[Kal_Lam]

Welcome to the community, @plateauagile4! Would you mind using modern (like Chrome, Edge, Firefox, etc.) and updated (updated to its latest version) browsers? A lot of browser-related issues should be resolved by using a modern and updated browser.

[plateauagile4]

I changed to chrome browser, and with updated version, still same error

[plateauagile4]

When I also try to redeploy the form, I get the error message below

[Kal_Lam]

@plateauagile4, would you mind sharing with me your survey link (through a private message) to see if it opens for me?

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[baboonbear]

Was this issue resolved? None of the community forums have a final solution to the issue!

I have the same issue and have used all of the above trouble shooting techniques with no luck.

Enketo Express for KoboToolbox

[Kal_Lam]

Welcome to the community, @baboonbear! Could you kindly share with us a screenshot of your issue so that we could understand it pictorially and help you out?