This report cannot be loaded. error: <h1>Server Error (500)</h1>

Hi Community,

I have a similar problem with not being able to visualize the reports for a survey with submitted data. We are using the non-humanitarian server and the survey does not have any seclect_one_from_file or select_many_from_file question types. Although it does have select_one and select_many types. I have re-checked to confirm that there are no select one and select many typos. I can share the survey with you for troubleshooting if required.


Hi @joelrhine welcome back to the community!

For privacy and security reasons I suggest you to edit and redact the username, project name and server in a community forum and only share these information with someone from core team through private message when needed :innocent:

In the meantime can you provide a screenshot of the error you’re getting?


Thank you, I edited the question. Here is the screenshot.

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@joelrhine, could you provide me the following through a private message? Maybe I could have a closer look at your case.

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

Hi @Kal_Lam, thanks I’ve messaged you privately.

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Hi @joelrhine, I have created an issue for this that we will investigate further. In the meantime, unfortunately you will have to create reports manually from an export of your data :+1:

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@Josh thanks for your response,

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