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User Support
1

​Kobonauts,

Trying to upload an XML survey from my computer into KoBoForm (online version 1.0.26 at http://www.kobotoolbox.org/koboform/) using Main Menu >> Open From File,

I got an error:

Inline image 1

Any idea how I get past this?​

☞§※☼:airplane::open_umbrella::slight_smile:

~Neil

2

Hi Neil,
What Java version are you running? Could you enable the Java Console to see if it throws any errors?

What do you see when you click on the Details button?

If you’re running version 7, you have the option of modifying your security settings, see http://www.java.com/en/download/help/jcp_security.xml. Try set it to medium in this case, and if that doesn’t work, to add an exception in the settings.

Thanks!

Tino

···

–
Tino Kreutzer

Program Manager
KoBoToolbox | Harvard Humanitarian Initiative

Tel +1 416 879 3667 | Skype tinokreutzer
tino.k...@kobotoolbox.org

On Thu, Feb 27, 2014 at 2:32 PM, Neil Hendrick mojo...@gmail.com wrote:

​Kobonauts,

Trying to upload an XML survey from my computer into KoBoForm (online version 1.0.26 at http://www.kobotoolbox.org/koboform/) using Main Menu >> Open From File,

I got an error:

Any idea how I get past this?​

~Neil

☞§※☼:airplane::open_umbrella::slight_smile:

–

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3

Hi Neil

This is an issue with a Java update on your computer. You may need to get configure java, and at the security add http:// www.kobotoolbox.org/koboform/ to the exception site list. Hope this helps.

S. Aloo

···

On 27 Feb 2014 22:32, “Neil Hendrick” mojo...@gmail.com wrote:

​Kobonauts,

Trying to upload an XML survey from my computer into KoBoForm (online version 1.0.26 at http://www.kobotoolbox.org/koboform/) using Main Menu >> Open From File,

I got an error:

Inline image 1

Any idea how I get past this?​

☞§※☼:airplane::open_umbrella::slight_smile:

~Neil

–

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to kobo-...@googlegroups.com.

Visit this group at http://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/groups/opt_out.