Total bug of Kobotoolbox container, no access

Hi everyone,

We have developed Kobocollect on our own server. We are facing a “fatal” error, all the network fails. Kobocollect is not available. We do not receive any message of errors from Kobocollect. Such problems happen once or twice a day. This makes the use of Kobocollect really unstable.

Does anyone has face such problems?

How can we identify the errors from Kobocollect? The problems seems to be link to the container. How should to fix such problems?

Thanks in advance, and regards,


@lisa_vdh, sorry your issue still seems confusing. Did you mean KoboToolbox or KoboCollect?

Thank you @Kal_Lam. Yes exact! I refer to Kobotoolbox. My collegue has details the problem on another post: Self-hosted KoBoToolbox randomly "shutting down" (504 error)

This issue compromised the stability of our self-hosted Kobotoolbox. Any help would be great :slight_smile: Thanks !

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Pinging in @ks_1 and @stephenoduor, who should be able to help you out.

@lisa_vdh you can ping me also send a screenshot of the same

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Hi @stephenoduor ,

Boris, my collegue, has detailed the problem with technical details and parameters here after: Self-hosted KoBoToolbox randomly "shutting down" (504 error)

Could you have a look at the problem there and let us know what do you think
The screen was just mentionning this type error

Thanks a lot in advance for your help.