Hi @mlaguna10,
Welcome to the community! You could change the ownership of the user account by following the instructions as outlined in the image below:
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Click the area where you usually log-out from your user account (instructed as 1 in the image below). Then press ACCOUNT SETTINGS (instructed as 2 in the image below).
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Change the Email id with a new one (instructed as 3 in the image below) and also press MODIFY PASSWORD to change the password of the user account (instructed as 4 in the image below).
Having done this, you should be able to change the ownership of the KoBoToolbox user account.
Have a great day!