Truncated error

User Support API
1

While trying to run a download of the data thru an API connector we are getting the following message: (this runs in Google Sheets)

Exception: Request failed for https://kc.humanitarianresponse.info returned code 500. Truncated server response:

<meta name=“viewport” content="initial-scale=1, maximum-scale=1, user-sca… (use muteHttpExceptions option to examine full response)
Please assist

2

Hi @zayesh and welcome back,

This post might help you:

EDIT: changed the link to the correct one

3

I cannot find any solution over there. Can you please point exact link where I can get the solution?

4

Dear sir,
I have a problem while trying to a download the data reside in kobo via API token in google sheets. This was running smoothly but since a couple of day it generates error in Google Sheet like below:

Exception: Request failed for https://kc.humanitarianresponse.info returned code 500. Truncated server response: …

Can you please address my issue? I will be very thankful

5

Hi @zayesh so sorry, I edited the reply to include the correct post right now.

1 Like
6

@zayesh, are you using API V1 for this? If yes, please try API V2 to see how it behaves.

7

Its still not working @Kal_Lam. I am using google scripts to import data from the kobo via this script links GitHub - pcurrier/KoboToolbox-GoogleApps-Scripts: Google apps scripts for copying data between KoboToolbox survey and Google sheet. It was working fine for all forms but now some forms have such issues during download. Can you please suggest? Thank you!