Trying to download data, it gives the message “Export Failed”


Since yesterday, we’ve been encountering an issue when trying to download data, it gives the message “Export Failed”. I’ve double-checked the form and didn’t find any syntax errors. The form doesn’t contain any repeat groups or duplicate names. We tried using a different browser and cleared the cache, but unfortunately, the result remains the same.

I would greatly appreciate your help in resolving this issue.
Thank you.

Welcome to the community, @Svitlana_Yershova! Could you kindly validate your XLSForm through this online validator to see if any syntax issues are causing the break?

Thank you, @Kal_Lam ! I have already validated the form using this validator and it did not show any syntax issues.

@Svitlana_Yershova, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

Could you please let me know if there are any updates regarding this issue, as we still cannot export the data?
Thank you very much in advance.

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@Svitlana_Yershova, kindly please be informed that we are investigating and will update you as soon as we resolve this issue.

@Svitlana_Yershova, kindly please be informed that this issue has been fixed.

Please feel free to reach us back if the issue persists!

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