Trying to download data, it gives the message “Export Failed”

[Svitlana_Yershova]

Hello)

Since yesterday, we’ve been encountering an issue when trying to download data, it gives the message “Export Failed”. I’ve double-checked the form and didn’t find any syntax errors. The form doesn’t contain any repeat groups or duplicate names. We tried using a different browser and cleared the cache, but unfortunately, the result remains the same.

I would greatly appreciate your help in resolving this issue.
Thank you.

[Kal_Lam]

Welcome to the community, @Svitlana_Yershova! Could you kindly validate your XLSForm through this online validator to see if any syntax issues are causing the break?

[Svitlana_Yershova]

Thank you, @Kal_Lam ! I have already validated the form using this validator and it did not show any syntax issues.

[Kal_Lam]

@Svitlana_Yershova, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Svitlana_Yershova]

Hello)
Could you please let me know if there are any updates regarding this issue, as we still cannot export the data?
Thank you very much in advance.

[Kal_Lam]

@Svitlana_Yershova, kindly please be informed that we are investigating and will update you as soon as we resolve this issue.

[Kal_Lam]

@Svitlana_Yershova, kindly please be informed that this issue has been fixed.

Release Notes - version 2.024.17a

There is now a new release 2.024.17b which includes a fix for the “mismatched labels and translations” bug affecting exports and reports: PR Description kpi#4978 formpack#323 Fix “mismatched labels and translations” export failure Resolves a bug that affected multi-language forms using select_one_from_file or select_multiple_from_file Deployment to both EU and Global servers is now complete as of 2024-06-17 16:46 UTC.

Please feel free to reach us back if the issue persists!