We recently launched a survey on Kobo and we are experiencing a problem as described below.
Steps to recreate the error:
- Launch the form
- Start filling in the form
- Close the webpage without finishing answering the form
- Open the survey link on the same browser
- Click on ‘Load record’ when prompted
- The error message appears
- The language changes to French and the form cannot be edited.
Your support in resolving this promptly will be highly appreciated
