Hi!
I am unable to download/export data updates in XLS format from monday (3rd July)! My colleagues in different countries face the same problem. The XLS downloads show as “download pending”…
Is that an issue people are currently facing? any feedback? I am unable to update my dashboards!!
Thanks
Guillermo
Hi Dear,
I am facing same issue, anyone fix that?
Best Regards
Mahmoud
On Wednesday, July 5, 2017 at 11:53:15 AM UTC+3, Guillermo W wrote:
Hi!
I am unable to download/export data updates in XLS format from monday (3rd July)! My colleagues in different countries face the same problem. The XLS downloads show as “download pending”…
Is that an issue people are currently facing? any feedback? I am unable to update my dashboards!!
Thanks
Guillermo
Facing exactly the same problem. Not been able to view download option. I cannot proceed beyond the “loading” page.
Waiting for a solution (with bated breath).
Dave
Dear all,
The issue should be resolved.
The outage was likely due to a very large picture download attempt. As a reminder, while we do our best to provide services to all users and have a very generous policy for non-humanitarian users, we also count on heavy users to let us know of any major / large deployment so that we can work with you to find the best solution. We are a relatively small team and preventable issues like this one affect every users.We will take steps to prevent similar issues to re-occur.
Thank you for your trust and support,
Best regards,
Patrick
On Wed, Jul 5, 2017 at 10:49 AM, David Steph shay...@gmail.com wrote:
Facing exactly the same problem. Not been able to view download option. I cannot proceed beyond the “loading” page.
Waiting for a solution (with bated breath).
Dave
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Dear all? I had (and still do) the same issue. I emailed the support team on several occasions but there was no response.
Our data collection teams are already in the field. I need to download data as soon as the complete fieldwork.
Please help. I am still hoping you will resolve the issue.
Dear Patrick
Thanks for the update.
Thank you so much.
Regards
Mathew P Abraham
Mobile: 91+996 22 44 945 , 91+ 9952 00 9546
" I ll not say I failed 1000 times, I ll say I discovered 1000 ways that can cause failure"
Thomas Alva Edison
From: kobo-...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Patrick Vinck
Sent: Wed 05 July 17 21:08
To: kobo-...@googlegroups.com
Subject: Re: [KoBo Users] Re: UNABLE TO DO EXPORT/DOWNLOAD DATA IN XLS FORMAT
Dear all,
The issue should be resolved.
The outage was likely due to a very large picture download attempt. As a reminder, while we do our best to provide services to all users and have a very generous policy for non-humanitarian users, we also count on heavy users to let us know of any major / large deployment so that we can work with you to find the best solution. We are a relatively small team and preventable issues like this one affect every users.We will take steps to prevent similar issues to re-occur.
Thank you for your trust and support,
Best regards,
Patrick
On Wed, Jul 5, 2017 at 10:49 AM, David Steph shay...@gmail.com wrote:
Facing exactly the same problem. Not been able to view download option. I cannot proceed beyond the “loading” page.
Waiting for a solution (with bated breath).
Dave
–
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo-...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.
–
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo-...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.
Thanks! Issue solved!! I can now export data without trouble. thanks again for your kind response
El miércoles, 5 de julio de 2017, 16:37:37 (UTC+1), pvinck escribió:
Dear all,
The issue should be resolved.
The outage was likely due to a very large picture download attempt. As a reminder, while we do our best to provide services to all users and have a very generous policy for non-humanitarian users, we also count on heavy users to let us know of any major / large deployment so that we can work with you to find the best solution. We are a relatively small team and preventable issues like this one affect every users.We will take steps to prevent similar issues to re-occur.
Thank you for your trust and support,
Best regards,
Patrick
On Wed, Jul 5, 2017 at 10:49 AM, David Steph sha...@gmail.com wrote:
Facing exactly the same problem. Not been able to view download option. I cannot proceed beyond the “loading” page.
Waiting for a solution (with bated breath).
Dave
–
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.
Unable to export/download data in xls format,
having this message list object has no attibutes ‘spilt’. the form has many versions.
Regards,
Hi @julesmerlain,
Could you kindly share us the screenshot of the error message that you are receiving. Would also appreciate if you could let us know the server (OCHA or the HHI) on where you are having downloading issues.
Please note: I just made a check at my end and it seems to work smoothly.
Hi
Kindly confirm if this is still an issue on your end. If so, could you try alternative download such as XLS legacy and see if this error persists.
Regards
Stephane
