Unable to download data from a non-humanitarian server

[lubin]

Dear Kobotoolbox community:

I am struggling to download data for my survey.
I can’t export & download my data. Starting from yesterday, when I clicked “Export”, It still on “Processing”. So, I need your help.

[hakan_cetinkaya]

Hi @lubin, welcome back.

The core team is investigating the issue:

Unable to Download XLS Data

Thank you, @novaraseno, @basualdo, @hoanglong_axis, @deglisfernando, @LALL, @interviewaurvey, @hoanglong_axis, for bringing this issue to the community! We shall investigate it and update it when resolved.

[Kal_Lam]

@lubin, we will update you when this issue is resolved. FYR:

Import and export failures on non-humanitarian server

Hello, everyone, and thank you for your patience. My colleague @nolive and I have been working (and continue to work) this morning to resolve the issue on kf.kobotoolbox.org that has been preventing most imports and exports from completing successfully. This has also delayed the POSTing of most submissions to external REST Services servers. A brief explanation: requests made by a browser need to return in a relatively short amount of time, but not all tasks can complete that quickly. Some examp…

[Kal_Lam]

@lubin, this issue has now been resolved.

[lubin]

Thank you very much.