Hi @wb_cjc,
Please follows the steps as outlined below to download the data that is in the KoBoToolbox server using ODK Briefcase:
- Pull>Configure (configure the ODK Briefcase by setting the URL, User Name & Password). URL is https://kc.kobotoolbox.org/user_name if you are using the HHI server and https://kc.humanitarianresponse.info/user_name if you are using the OCHA server. User Name is your KoBoToolbox User Account Name and the Password is the KoBoToolbox User Account Password.
- Once you have set the configuration correctly, you will be displayed with all the project details that is in the KoBoToolbox Server. Now chose the project whose data you wish to download and press the Pull button (located at the right end corner). You will see Success under the Pull Status of that respective project that you have tried to download.
- Now go to the Export tab which is just next to the Push tab. You should see the project that you pulled from the Pull tab. Select the project and then press Export. In the Export Status you will see Exported … submissions.
- Now check the folder or the path that you configured to. The file should be exported there.
If you have already tried this earlier and still facing the issue, click the Reset button under the Pull tab.
GOOD DAY!
